Yes, for any real urgency like the system being down, production impact due to product, or critical data restoration. You can contact support through zoom.
Please refer to the SLA and Response time matrix SLA Escalation Matrix_V.2.0.
We have recently launched iBART, Itsimple backup and recovery assessment test. itSimple Backup Assessment & Recovery Testing analyzes the current state of your Data Management environment, reviews your backup infrastructure and the specific challenges you are experiencing, through the lens of current industry Best Practices.
Yes, we do have premium support available with minimal charges. By opting for the premium support option, we will manage your data backup and monitor everything for you by opting for this option. For more information, please refer to the below chart:
